1.1 How long does delivery take?

• If the product is not preordered and it is ready it will be delivered the following day with a courier from 11 am-8 pm, if you have a preferred time frame or a date please let us know in advance.
• The delivery cost is included in the price when delivering in Yerevan. 
• If the product is preordered:
• For the jewelry, it will take 3-10 business days to prepare and deliver.
• For the apparel, the brand will prepare drops on specific dates to place preorders, please see that information when ordering the product, it will be mentioned under the product information. 
• If the Product must be shipped from Yerevan, it will take 5-20 business days depending on the destination and the product. The product shipping must be covered separately as it can be different for every destination and requires an export procedure.
   

1.2 How can I track my delivery?

You can track your delivery using the tracking number sent to you via email when your order is shipped.

1.3 What I received does not correspond to what I ordered. What should I do?

Please send an email to [email protected] specifying your order number and the problem encountered. Do not hesitate to attach photos if necessary.

1.4 I received a damaged/defective product. What should I do?

First of all, please accept our apologies. You can send your complaint by e-mail to with photos [email protected] illustrating the problem. Our after-sales service will process your request as soon as possibl

2.1 Payments for all products must be paid in AMD for orders being delivered to Armenia; Euros for orders being delivered to Europe or United States Dollars for orders being delivered to the US, or such other currency as stated on our website from time to time. It is not possible to request to pay in a different currency from that advertised for your relevant Approved Delivery Location. If you are a customer whose payment method is not denominated in one of the currencies that our website offers, the final price or refund will be calculated in accordance with the applicable exchange rate on the day your relevant card issuer or bank processes the transaction. We will not be liable for any exchange rate fluctuations, commissions, charges or fees which you may incur when paying for your order or when receiving a refund.

 Your right to change your mind and return a product (if you are so entitled) starts from the date you received the Confirmation of the order for the product and ends 14 days after the date on which you received the relevant product. Please note, if you are returning several products forming part of the same order and those products were delivered separately, then those 14 days will run from the date on which the last product was delivered. 
2.2 Unfortunately, you do not have the right to change your mind and return products which (a) have been made to your specification or are personalised, such as where the products are tailor-made or altered; or (b) due to hygiene reasons, in respect of any swimwear or underwear products, have had the protective strip removed.
2.3 If you exercise your right to change your mind and return a product, you must notify us prior to the expiry of the 14 day period referred to in clause 7.2 above. To notify us, please follow the steps set out in our Returns Policy (see clause 8 below). Alternatively, you can use the cancellation form at the bottom of these Terms, but this is optional. Having notified us, please return the relevant product to us in accordance with our Return Policy and as soon as reasonably possible but in any event within 14 days of you notifying us that you wish to return it.
2.4 If you exercise your right to change your mind and return a product in accordance with these Terms, we will refund you all payments received from you in respect of the cancelled products including the costs (if any) of outbound delivery paid by you. We may make a deduction for use from any refund payable to you to take into account the loss in value of the rejected products if the loss is the result of unnecessary handling by you.
2.5 We offer a complimentary returns service and will cover the costs of returning the products.
2.6 Any refunds payable by us to you shall be paid to you using the same method used to pay and within a maximum of 14 days of the earlier of the date that:
(a) we receive the relevant products back from you; or
(b) you provide evidence that you have returned the products to us at the correct address.
2.7 If you exercise your right to change your mind and return a product in accordance with these Terms prior to the products being dispatched, we will refund you within a maximum of 14 days of the date on which you notified us of your decision to cancel the order.
2.8 Please note that even though a refund has been issued by us, it can take up to 7 working days to show in your account due to varying processing times between payment providers. 

The conditions with jewelry are different and fraud practices are common among metals.
You can cancel your order before it is shipped or delivered to you.
If the product is damaged and you want to return it, we can fix it and send it back to you, or accept it back.
It can be taken back only if you provide a photo of the damage via email the day you receive the product.

3.1 The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colors and materials accurately, we cannot guarantee that the display of the colors or materials on your computer or device accurately reflects the true color or material of the products. Your products may vary slightly from those images, especially those which may have been handmade (in whole or in part) or made from natural materials (for example, a natural material like leather features naturally occurring surface variations and imperfections and so the color, texture and general appearance of your product may vary slightly from images shown to you). The packaging of the products may vary from that shown on the images on our website.
3.2 The packaging of the products may vary from that shown on the images on our website.
3.3 You are only allowed to purchase one (1) unit of any one (1) product unless the product is available in multiple sizes, in which case, you are allowed to purchase different sizes of the same product, or as otherwise notified by us to you from time to time. Any orders placed that exceed this limit will be rejected or canceled. Please note, that this limit applies per customer, not per order, meaning that if you attempt to purchase more than this limit across multiple orders or using different aliases or addresses, we reserve the right to reject or cancel any or all of these. 

3.4 Any products purchased must not be resold or made available for resale on a commercial basis, which includes, but is not limited to, making them available on resale sites, as well as any attempts to purchase items on a wholesale basis. All products should be bought for personal use only and not for commercial activity which, in addition to those already referenced, include but are not limited to, buying products for use in influencing or blogging business activities.

Any other questions can be forwarded to [email protected] We will get back you you within 48 hours.
Feel free to leave a message on WhatsApp if it requires a quick reply at +37498889755.

VAT number 89021418

Address Leningradyan 40A 0099 Armenia Yerevan
Phone +37498889755
Email [email protected]